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VA adds 'and a wake up' to automated phone wait time

VA adds 'and a wake up' to automated phone wait time

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Duffel Blog Staff
Oct 05, 2022
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VA adds 'and a wake up' to automated phone wait time
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WASHINGTON — The Department of Veterans Affairs will soon replace its automated system announcing telephone wait time, to address concerns about the length and accuracy of those times, Secretary Robert McDonald announced today.

The “revolutionary technology” would automatically add the words “and a wake up” to the estimated time given by the former syste…

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