THE PENTAGON – In an effort to cut mounting travel costs across the military, the Pentagon announced it would rebrand the Defense Travel System as the Don’t Travel System.
During an initial pilot program started last year, the DoD rolled out a series of glitches in the DTS system to make travel more difficult. Officials targeted reserving flights, hotels, and completing travel vouchers to be the most difficult to tasks to complete, sources confirmed.
“We assumed if the system wouldn’t let you get a flight then you couldn’t travel,” said Navy Lt. Cmdr. Mark Richmond, a Pentagon spokesman. “Early on we focused on making it inconvenient as possible to best serve the needs of the customer, starting with glitches built into DTS. Then we ensured that Carson Wagonlit cut customer service staff so travelers would have to spend hours on hold. After that, we looked really hard at making a voucher as difficult to fill out as possible.”
